FAQ

Effective date: August 6, 2026

This FAQ gives quick answers about shopping with freshanddaily. The full policy pages control if a summary and a policy differ.

Products

Where can I find item details?

Review the product page for the current size, quantity, ingredients or materials, compatibility, care, warnings, and intended use for our drinkware, hydration products, coolers, filtration items, and practical outdoor equipment. Contact us if an important detail is unclear.

Orders and payment

How do I know the order was received?

A confirmation is sent after checkout. Check the email address used for the order and contact us if the message does not arrive.

What currency and cards are supported?

Checkout is in USD. Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover are supported subject to the live checkout and issuer approval. Taxes are collected where required.

Processing, shipping, and tracking

How long is processing?

Normal processing is 1–3 business days. Orders after 5:00 PM America/Los_Angeles, weekends, or applicable holidays start the next business day.

How long is carrier transit?

Estimated transit is 4–8 business days after handoff. Processing and transit are separate, giving a usual combined estimate of 5–11 business days.

Where do you ship and what does it cost?

We ship only to United States addresses. Every order receives free shipping with no minimum purchase.

Will I get a tracking number?

Yes. Tracking is provided when the order ships; the first carrier scan may take time to appear.

Cancellations and address changes

Can I cancel?

You may request cancellation before shipment. Contact us immediately; after carrier handoff, follow the return process.

Can the shipping address be changed?

Ask immediately. An address change is not guaranteed after processing starts.

Returns, exchanges, and refunds

What is the return window?

An eligible item may be returned for any reason within 30 days after delivery. freshanddaily supplies a free prepaid return label, pays approved return shipping, and charges no restocking fee.

Are exchanges available?

Yes, for eligible items and subject to stock. If the requested replacement is unavailable, choose another available option or a refund.

What if something is damaged, defective, wrong, or missing?

Contact us with the order details. The merchant pays needed return shipping and provides the appropriate replacement, exchange, refund, or other remedy.

When will a refund appear?

After an authorized return is received and inspected, the approved refund is issued to the original payment method and normally posts within 5–10 business days.

Customer service

When and how can I contact you?

Email Support@freshanddaily.shop or use the telephone and address below. Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Include the order number for order-related help.

Merchant and support details

freshanddaily
Email: Support@freshanddaily.shop
Phone: 505-801-3538
Physical address: 2010 24th St, Los Alamos, New Mexico, 87544, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).